FAQs
We will assess the value of your precious metals Merchandise using a calculation based on the London Bullion Market Association ("LBMA") price of the applicable precious metal (gold, silver, platinum, etc.) on the day prior to the day we process your Merchandise and a formula based on the purity and weight of the Merchandise.
We buy any items made of gold, silver, or platinum. This includes rings, necklaces, coins, bars. A full description can be found on this page.
We pay for shipping both ways for packages that weigh less than 5 lbs. If your shipment weighs more than 5 pounds, you must email us at Shipping@StayAtHomeGold.com before you ship the package. We must approve shipments greater than 5 lbs and it requires a different label.
If you are using our label, from our Free Appraisal Kit or printed at home, shipments are automatically covered for up to $500* in insurance. If you are shipping items yourself and using your own shipping method, you must provide your own insurance. We ONLY insure shipments using our provided labels and shipments that follow our packaging instructions. If you think you need more than $500 in coverage, please contact us at Shipping@StayAtHomeGold.com so we can provide you with a different label and additional packaging instructions.
We ship using UPS, so when your package is ready you can hand it to your usual UPS driver, arrange for a pickup, or you can drop it off at your nearest UPS authorized location.
Please see our Terms & Conditions page for full details.
Please call 502-501-4675 to reject the offer. We will need to confirm the return address on your account to ensure the safe delivery of your items. You must notify us within 7 days that you do not accept our offer.
Please see our Terms & Conditions page for full details.
We use the latest technology coupled with decades of industry experience to test and measure the metal purity of your items. We have both electronic and old fashioned tests that help us determine the purity of the metal.
Color alone does not indicate if your item is gold or silver. Most jewelry made of precious metal will have a small stamp indicating the purity. Some of these stamps are...
Gold: 10k, 14k, 18k, 21k, 417, 585, 750
Silver: 925, Ster, Sterling
Platinum: Plat, 900, 90/10
An old "flea market" trick is to take a magnet to your jewelry. If your jewelry is drawn to the magnet (other than the clasp... all clasps go to the magnet) , then it's not a high content of gold, silver, or platinum.
Use the "My Account" page to update your information and to track your shipments to us for appraisal. You can update your mailing address, update your payment preference (PayPal or ACH deposit), and you can see the tracking information for your shipments to us as well as our offer once it's available.
We operate under the Precious Metal Dealer licensing in the state of Ohio. Accordingly, you must have a valid government ID for us to purchase your items. This is a requirement of the transaction and we cannot purchase items from anyone without a proper ID (Driver License, State ID, Passport, Military ID).
We do not report any individual payments we make to you that are under $10,000. Any transactions $10,000 and above require a special form to be submitted to the IRS and Department of Treasury.
Please see our Terms & Conditions page for full details.
The Jeweler's Appraisal is used for insurance purposes. The Jeweler's standard for creating those appraisals is to estimate what the full retail price of that item would be... 10 years in the future. Jewelry stores NEVER sell items at full retail. There is ALWAYS a "sale", lol. So, it is a HIGHLY inflated figure. This is done for a couple reasons.
Reason #1, to protect your expensive purchase. They want to make sure that it is insured for enough money that down the road if you have a claim on that item, there will be enough insurance money for you to purchase the exact same item at whatever the full retail price may be. Insurance companies know that it's inflated, but don't care, because you are paying a higher premium for the higher value.
Reason #2, it's a sales tactic for the jewelry stores. They are always quick to advertise the "appraised value" as being double or even triple what their "sale" price is. It makes it appear to be a big value. If the item was actually worth their "appraised value", why would they sell it for anything less?